Lost and Found:
The Esenboga Airport Lost and Found Office is situated between the Domestic and International sections on the Arrivals Level and endeavours to locate items lost and found in the terminal and car park.
Telephone: +90 (312) 590 40 00 - 4388
Havaž Lost and Found:
Telephone:
+90 (312) 398 03 12 - 1255
Turkish Airlines Lost and Found:
Telephone:
+90 (312) 398 01 00 - 247 (Domestic)
+90 (312) 398 01 00 - 282 (International)
Celebi Lost and Found:
Telephone:
+90 (312) 590 40 00 - 7523
Left Luggage
The Left Luggage service is situated on the Arrivals Level and is open 24 hours a day. Charges apply on a daily basis and are paid at time of collection.
Telephone:
+90 (312) 590 40 00 - 7518
Conference Rooms
A fully-equipped conference hall is located on the Arrivals Level for businessmen short of time. Passengers who need access to a meeting room in a hurry are able to use the 150-seater conference hall equipped with state-of-the-art IT and communications systems.
The Hittite and Cappadocia Meeting Halls on the Departures Level offer full technological facilities for 50 people.
Booking for Conferance Halls:
Telephone:
+90 (312) 590 40 00 - 4052
Terminal Operation (TOC)
Any faults in the electrical, electronic, air conditioning, ventilation, equipment, telephones, network, baggage handling, lifts, escalators, moving walkways, passenger boarding bridges or buildings at the Ankara Esenboga Airport Domestic and International Terminal are reported to the Terminal Operation Centre. TOC logs these fault reports and instructs the relevant technical unit.
Telephone:
+90 (312) 590 40 00 - 4444
Masjid
Ankara Esenboga Airport provides a total of eight masjids for the use of both men and women. They are located in the Domestic Terminal in the Arrivals Hall, the Landside Area, the area adjacent to the TAV Gift Shop,
in the Departure Hall and Adjacent to the Gift Shop in the Landside Area. In the International Terminal they are located in the area adjacent to the Landside Gift Shop, on the Mezzanine Floor, and Airside adjacent to the Millenium Lounge.All of the masjids in the Domestic and International Terminals are open for service 24 hours a day.
Coiffeur
The hairdresser at the Ankara Esenboga Airport is open 24 hours a day.
The salon offers all hairdressing services to both male and female clients.
Telephone:
+90 (312) 398 21 86
+90 (312) 590 40 00 7546
Car Wash
Autospeed Car wash services are given between 07:00 and 02:00 seven days a week at the -2 level of the Parking Lot. Telephone:
+90 (312) 590 40 00 - 7537
Health Services
Three separate institutions off health services at Esenboga Airport Domestic and International Terminal.
PORTCLINIC
Sphere of Duties: Arrival-Departure Floor, Domestic and International Terminal and Multi-Storey Car Park, aircrafts which are approached the Gates.
Location: International Terminal, Arrival Floor, behind Garanti Bank.
Having an intensive care unit full equipped and a medical team (a doctor, an anesthesia technician, and driver trained to give first-aid), PortClinic is giving service for 24/7 in domestic and international terminals. In other words, PortClinic is in charge of emergency cases via its ambulances and giving 1st step of health care services by its experienced medical staff and the necessary equipment.
Telephone Numbers:
+90 (312) 398 22 01
+90 (312) 590 40 00 - 5555
Esenboga Airport Health Monitoring Centre
Jurisdiction: Arrivals and Departures, Domestic and International Terminal, car park and aircraft connected to passenger boarding bridges.
Location: By Immigration desks in offices numbered 801 - 815 on the International Terminal Arrivals Level. The Esenboga Airport Health Monitoring Centre offers immunisations to international passengers. Additionally it carries out public health checks on repatriated coffins.
Telephone:
+90 (312) 398 03 73 / +90 (312) 590 40 00 - 5560 (24 hours)
+90 (312) 398 05 59 / +90 (312) 590 40 00 - 5561 (Office hours)
State Airports Administration Health Unit
Jurisdiction: Apron and aircraft not connected to passenger boarding bridges.
Location: The old Terminal building. This centre offers first aid in the event of accidents and fires on the apron as well as for passengers in aircraft not connected to boarding bridges, in addition to 24-hour medical services, including doctor, health assistants and ambulances.
Telephone:
+90 (312) 398 00 00 - 1555
Portable Defibrillators
There are four portable defibrillators at Esenboga Airport:
- By Gate 110 on Domestic Departures Level,
- At the baggage reclaim area on Domestic Arrivals Level,
- Airside by the Immigration desks on International Departures Level,
- At the baggage reclaim area on International Arrivals Level.
Pharmacy
Location: TAV Esenboga Airport Restaurant Floor.
Telephone:
+90 (312) 398 21 87
Public Telephones
On the Arrivals Floor:
Landside on the Domestic Level: Five public telephones in total, two coin-operated, two emergency and one disabled.
Airside on the Domestic Level: Six public telephones in total, four coin-operated, two emergency.
Landside on the International Level: Nine public telephones in total, six coin-operated, two emergency and one disabled.
Airside on the International Level: Three public telephones in total, two coin-operated, one emergency.
On the Departures Floor:
Landside on the Domestic Level: Six public telephones in total, two coin-operated, one emergency, one disabled, one e-mail and one multi-media.
Airside on the Domestic Level: Seven public telephones in total, five coin-operated, one emergency and one disabled.
Landside on the International Level: Six public telephones in total, four coin-operated, one emergency and one disabled.
Airside on the International Level: Eight public telephones in total, five coin-operated, two emergency and one disabled.
Meeting Point
Two separate meeting points are located symmetrically landside on the Arrivals level at Esenboga Airport.
Shoeshine
The shoeshine shop by the Domestic Departures C Gate offers polishing and shining services.
Gift Shops
Souvenir shops are located in both Domestic and International
sections.
Bookshop
The bookshops airside on International Departures and landside Domestic Departures offer a variety of local and foreign publications.